General Clerks II for the Information Management Division

San Antonio Military Medical Center, Fort Sam Houston, Texas

QUALIFICATIONS:

·         Contract employee must possess at least a high school diploma or GED, be computer literate, and be fluent in English (speaking, comprehending, writing, and reading).

·         Must be able to successfully complete a complete Federal Facility background check

·         Must be able to work the following hours:

·         The contractor shall work rotating shifts, 24 hours/day, and 7 days/week.  Shift hours are 1^st shift: 0630-1500, 2^nd shift: 1430-2300, 3^rd shift: 2230-0700.

·         The Contractor shall provide administrative support services during any eight hour shift, Sunday through Saturday, including federal holidays and training holidays.  Duty hours include a 30 minute (per 8 hour shift), non- compensable lunch break.

·         It is also expected that the contract General Clerks (as a whole) will require overtime.

JOB DUTIES:

·         Receives visitors and provides assistance as appropriate by responding to inquiries from various sources regarding location of patients, hospital clinics, wards, offices, visiting hours, and facility services by providing informational material and directional guidance.

·         Receives telephone calls, takes messages, and routes or delivers it to appropriate office staff member. Utilizes and manages communication pager or intercom system to page staff members.  Answers telephone calls and takes messages for the Command Suite telephone numbers during/after duty hours, weekends, and holidays.

·         Complies with the Health Information Portability and Accountability Act, Joint Commission, and other appropriate governing directives regarding the management and release of medical information.

·         Assists with faxing, filing, copying, scanning, collating, and binding of materials. Generates and formats reports, forms, and listings by sorting, selecting and merging documents. Types a variety of materials, reports, and/or reports.  Ensures usage of correct spelling, format, and grammar. Helps in maintaining designated forms in stock for office usage.

·         Maintains current on-call listings, alert rosters, and directories on designated offices and agencies.

·         Provide temporary security badges for pre-registered vendors.

·         Furnish pamphlets and brochures relative to the various programs and support activities.

·         Monitors the BAMC wheelchairs at each information desk, to include logging sheets, storage, lock up procedures, and provides occasional minimal assistance to patients. Reports breakage and safety issues regarding wheelchairs.

·         Issue and receive keys to appropriate personnel, as well as maintain the log required to ensure accountability of keys at all times.

·         Maintain log and inventory of emergency meals with Nutrition Services.

·         Monitors and reports safety and facility violations/defects to appropriate hospital staff.

·         Record information relative to changes in physical location and/or telephone numbers and maps of offices, personnel, and /or organizations made available to both information desks and the Central Communications Room.

·         Provides hospital overhead paging services regarding announcements, pager calls and medical emergency codes from the Central Communications room in accordance with established procedures. Overhead announcements are also provided for Code Blue, Code Red, Code Pink, traumas, fire and generator drills.

·         Provide dispatching and monitoring of Code Blue calls. Receive requests either by a telephone call to the Central Communications Room or an Automatic Nurse Call System for Code Blue calls. Perform routine checks daily of the Code Blue Pager test.

·         Receive instructions for emergencies/accidents and provide dispatching and monitoring of trauma pager calls. Also receive Code Red (fire) hazardous material spill calls. Request specific information from the caller and pass it on to the appropriate authority.  Coordinate with the Safety Officer, Facilities, and Security in emergency situations.

·         Directly receive by a ring down method any calls from hospital elevators to the Central Communications Room from individuals having trouble with the elevator.

·         Maintain a current listing of pager numbers for BAMC physicians and staff members; provide pager numbers to callers who require this information.

·         Release overseas control numbers to authorized individuals and maintain a log of required accountability information.

·         Performs general clerical support services in conduct of Information Desk operations.

Individuals with recent federal facility experience are encouraged to apply. 

All applicants will undergo a rigorous back ground check. 

Salary: 13.21/hr plus benefits